Refund & Returns Policy

Eligible purchases are covered by a 60-day satisfaction period beginning on the delivery date.

Starting a return

Contact support@vuzelo.com with your order number, the items involved and the reason for the request. Wait for return instructions before sending anything.

Eligibility

Returns must be requested within the stated period. We may require the original packaging or reasonable evidence of purchase. Items obtained through fraud, abuse or unauthorised resale are not eligible.

Refund timing

Approved refunds are issued to the original payment method. Bank or payment-provider processing times can vary.

Shipping costs

Original and return shipping treatment depends on the reason for return and applicable consumer law. Instructions will explain any cost before you send the item.

Damaged or incorrect orders

Contact support promptly with photographs of the parcel and product so the issue can be reviewed.

Consumer rights that cannot legally be limited remain unaffected.